Shipping policy

 Shipping & Delivery Policy


 Delivery Area


Tub Care currently delivers Lay-Z-Spa hot tubs and related products within South West England only, including Devon, Cornwall and Somerset.


If you are unsure whether we deliver to your location, please contact us before placing an order.


 Delivery Charges


We offer FREE delivery on all Lay-Z-Spa hot tubs within our delivery area unless otherwise stated on the product page.


Any additional delivery charges will be clearly displayed before checkout.


Delivery Times


We aim to deliver orders within 3–10 working days from the date of purchase, subject to stock availability.


Delivery times are estimates and may occasionally be affected by supplier delays, weather conditions, transport disruptions, or periods of high demand.


If your order is delayed, we will contact you as soon as possible.


Hot Tub Setup Service


We offer FREE professional setup and installation on selected Lay-Z-Spa hot tubs within our South West service area.


Where setup is included, this will be clearly stated on the product page. Installation dates will be arranged directly with the customer after purchase.


Customers must ensure the installation area is suitable, level and accessible before the agreed delivery date.


Order Processing


Orders are typically processed within 1–2 working days after payment has been received.


Orders placed on weekends or public holidays will be processed on the next working day.


Delivery Requirements


Customers are responsible for ensuring:


* The delivery address provided is accurate.

* Adequate access is available for delivery.

* Someone is available to receive the order if required.

* The installation area is prepared before delivery where setup has been arranged.


Additional charges may apply if delivery cannot be completed due to restricted access or customer-related issues.


 Damaged or Incorrect Orders


Please inspect your order upon delivery.


If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Photographs may be required to support any claim.


 Failed Deliveries


If delivery cannot be completed due to an incorrect address, lack of access, or customer absence, additional delivery charges may apply before re-delivery can be arranged.


Delivery Restrictions


We currently only deliver within South West England. Orders placed outside our delivery area may be cancelled and refunded.


Contact Us


If you have any questions regarding delivery, please contact:


Tub Care


Email: info@devonandcornwallhottubhire.com


Phone: 07977307604


Website: Tubcare.net


Ownership of Goods


Ownership of goods passes to the customer once

full payment has been received and the order has been successfully delivered.